Frequently Asked Questions
Curious Minds, Welcome!
General Questions
Who do you work with?
We specialize in working with purpose-driven small businesses, nonprofits, and entrepreneurs who are ready to elevate their brand with strategic design. If you’re passionate about what you do and want to create meaningful impact, we’d love to work with you!
I’m not sure what I need. Can you help?
Absolutely! If you’re unsure which service is the best fit, send us an email at hello@ suncatchercreative.com or book a discovery call to figure out the best approach for your business.
Do you work with clients outside of the U.S.?
Yes! We work with businesses around the world. All meetings are conducted via Zoom, and we ensure seamless communication throughout the project.
Branding & Design
How do I know what level of branding I need?
It depends on where you’re starting.
If you already have a logo or loose system, we can refine and build on what’s there. If you’re starting from scratch or need a more cohesive foundation, branding support can be scoped accordingly. The design request form helps determine the right level of branding support based on your goals and use cases.
Can I get just a logo?
In some cases, yes — but a logo is only one part of a brand.
If you need a logo as a starting point, we’ll make sure it’s designed with future growth in mind. For businesses that need consistency across platforms, a broader branding scope is often more effective. We’ll help you choose what makes the most sense for where your business is right now.
How involved will I be in the branding process?
Collaborative, but guided.
You’ll provide input through questionnaires, references, and feedback rounds, and we’ll lead the creative direction and decision-making. The goal is alignment — not overwhelm — so the final brand feels like you, but works strategically in the real world.
Will I receive all the files I need?
Yes.
You’ll receive finalized logo files in all necessary formats, along with clear guidance on how to use them. Depending on scope, this may include a concise brand guide outlining colors, fonts, and usage, or more detailed documentation for broader brand systems.
Can branding be included with other services?
Absolutely.
Branding support can be included alongside website design or creative support if needed. Your scope and estimate will reflect how branding fits into the larger project, rather than treating it as a separate, disconnected service.
Website Design
Do I need branding before getting a website?
Not necessarily.
If you already have branding, we’ll design within that system. If your branding is incomplete or needs refinement, branding support can be included as part of your website scope. Your quote adjusts based on the level of branding help you need.
Will I be able to update my website myself?
Yes.
Websites are built to be easy to manage, and you’ll receive video walkthroughs so you can confidently make updates on your own. No technical background required. Ongoing support is also available if you’d rather not manage updates yourself.
How long does it take to design a website?
Timelines depend on scope, content readiness, and your desired pace.
When requesting a quote, you’ll select a timeline preference — flexible, soon, or ASAP — and we’ll set a realistic schedule once scope is confirmed. Clear expectations are established before work begins.
Do you provide hosting and domain registration?
We don’t provide hosting or domain registration directly, but we can help set it up.
If needed, hosting, domain cleanup, or site migration support can be included in your project scope. We’ll also recommend trusted providers and guide you through the process to ensure everything runs smoothly.
Working Together
What’s the first step to working with you?
Start by contacting us through your prefered method. We’ll review your details, set up a discovery call, and send over a proposal with pricing and next steps.
How far in advance should I book?
Our availability is limited, and we often book out weeks in advance. We recommend reaching out as early as possible to secure your spot!
What happens if I need more revisions?
Each package includes a set number of revisions. If you need additional changes beyond that, we’re happy to accommodate at an hourly rate.
Do you offer ongoing design support after the project is finished?
Yes! We offer a la carte design services for social media graphics, marketing materials, packaging, and more. Whether you need a one-time update or ongoing support, we’re here to help.
Shopping Suncatcher Creative
How does your shop work?
All our products are made-to-order, meaning they are printed and produced only after a purchase is made. This ensures a more sustainable process with less waste.
Can I return or exchange an item?
Since our products are made-to-order, we do not accept returns or exchanges for incorrect sizes, colors, or changes of mind. However, if you receive a damaged or defective item, we offer a free replacement or refund if reported within 30 days of delivery.
What should I do if my order arrives damaged or defective?
If your order arrives damaged or there is a manufacturing issue, please contact us within 30 days via charmed@suncatchercreative.com. Be sure to include clear photos of the issue to expedite the resolution process.
Can I cancel or modify my order?
Orders begin processing immediately after they are placed, so we are unable to cancel or modify them once they are in production. Please double-check your order details before confirming your purchase.
How long does shipping take?
Shipping times vary depending on your location in the USA and the product ordered. On average, orders are processed within 2–7 business days, and shipping typically takes 3-7 business days.
How do I know you actually donated to Equality Florida?
At the end of Q1, 2025, we will proudly display all contributions made to Equality Florida on our website. This Fundraiser is just starting, March 1, 2025.